These Terms of Service ("Terms") govern your use of the services and website of LVL Up Homes, LLC ("LVL Up Homes," "we," "us," or "our"). By booking service, subscribing to a plan, submitting a form on our website, or communicating with us by phone, email, or text message, you agree to these Terms and to the documents incorporated into them below.
Your plan renews automatically. For any plan with a term longer than 60 days we email you at least 30 days before the renewal date, stating the date and any change to your rate.
These Terms require most disputes to be resolved by individual binding arbitration and waive your right to join a class action. You may opt out within 30 days and keep your service. See Section 7.
These Terms are the general agreement between you and LVL Up Homes, LLC. The following documents form part of them and are incorporated by reference. Together they are the complete record of what you agree to when you sign up.
The linked PDF is the canonical version of each document. Superseded versions are available on request.
Program name: LVL Up Homes, LLC customer service messaging.
Program description: LVL Up Homes sends transactional and operational text messages (SMS) related to your bin cleaning service: appointment and service-day reminders, arrival and completion notifications, schedule changes and weather delays, subscription confirmations, billing reminders and payment receipts, and replies to questions you send us.
Message and data rates may apply. Standard carrier fees may be charged by your mobile provider.
Message frequency varies by plan and service schedule. Customers on monthly plans typically receive 4 to 6 messages per month; customers on less frequent plans receive fewer, generally tied to service events.
By providing your phone number, you agree to receive text messages from LVL Up Homes, LLC. Consent to receive text messages is not a condition of purchasing our services: you may request email-only communication at any time.
Reply STOP to any text message from LVL Up Homes to unsubscribe at any time. You may also reply CANCEL, UNSUBSCRIBE, END, or QUIT, or email help@lvluphomesllc.com to be removed from SMS communications. Text opt-outs are processed immediately and automatically. After opting out of SMS you will continue to receive service communications by email unless you request removal from those as well.
Reply HELP to any message for assistance, call (919) 323-2208, or email hello@lvluphomesllc.com.
For details on how we collect, use, and protect your personal information, including information received by text message, see our Privacy Policy. Your phone number and SMS opt-in consent will not be shared with, sold to, or transferred to any third party for marketing or promotional purposes.
We clean and sanitize residential and commercial trash and recycling bins using a high-temperature (200°F+) hot-water system with EPA-compliant wastewater recovery. Our goal is a sanitized, deodorized bin returned to your curb.
If bins are not at the curb, are still full, or the area is blocked or unsafe, the visit counts as delivered and no credit is due. There is no additional fee on recurring bin cleaning. A $50 trip fee applies only to standalone or dedicated-visit services such as driveway or house washing, where a route slot was reserved for you. Cancel or reschedule with at least 48 hours' notice and there is no charge.
Cancellation, refunds, credits, prepaid-service refunds, and the early termination fee are governed by our Cancellation & Refund Policy, which is incorporated into these Terms. To cancel or change your account, email help@lvluphomesllc.com or use Client Hub.
We are not responsible for pre-existing damage, wear, or structural issues (cracked bodies, broken lids or wheels, fading, warping). If we notice a bin is structurally unsafe to service, we’ll let you know so you can request a replacement from your hauler.
LVL Up Homes, LLC is fully insured. Our total liability for any claim shall not exceed the greater of the amount you paid for the service giving rise to the claim, or the total amount you paid us in the three months immediately before it. We are not liable for indirect or consequential loss. Nothing here limits liability that cannot be limited by law.
It requires most disputes to be resolved by individual binding arbitration and waives your right to bring or join a class action. Please read it.
Most issues are resolved the same day. Contact help@lvluphomesllc.com before starting any formal process and give us 30 days to put it right.
If we cannot resolve a dispute informally, it will be settled by binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, seated in Wake County, North Carolina. For any claim under $10,000, LVL Up Homes pays the AAA filing and arbitrator fees.
Disputes are brought individually. You and LVL Up Homes each waive the right to bring or participate in a class, collective, or representative action. An arbitrator may not consolidate claims or preside over any form of class proceeding.
Either party may bring an individual claim in small claims court instead of arbitration, provided it stays in that court and is brought individually.
Email help@lvluphomesllc.com within 30 days of first accepting these Terms, with the subject line "Arbitration Opt-Out" and your name and service address. Opting out has no effect on your plan, your rate, or your service, and we will confirm in writing. If you opt out, disputes are resolved in the courts of Wake County, North Carolina.
We may update these Terms. Material changes, including any change to rates, fees, or your rights under Dispute Resolution, are emailed to active subscribers at least 30 days before they take effect. Minor corrections are published with an updated version number and effective date.
These Terms are governed by the laws of the State of North Carolina, without regard to its conflict of law provisions.
For general and sales questions, email hello@lvluphomesllc.com. For billing, cancellations, or account changes, email help@lvluphomesllc.com. You can also call (919) 323-2208 or write to LVL Up Homes, LLC, 4030 Wake Forest Road, Ste 349, Raleigh, NC 27609 and we’ll help.