LVL Up Homes, LLC ("LVL Up Homes," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with our website, request or receive services, or communicate with us by phone, email, or text message.
By using our website at lvluphomesllc.com, requesting a quote, scheduling service, or providing your contact information to us in any form, you acknowledge that you have read and understood this Privacy Policy.
If you have questions or concerns about this policy, please contact us at hello@lvluphomesllc.com before continuing to use our services.
LVL Up Homes, LLC is a residential curbside trash bin cleaning service operating on a subscription basis in the Research Triangle area of North Carolina, including Cary, Apex, Holly Springs, and expanding markets. We serve individual homeowners, HOA communities, and residential neighborhoods.
We collect personal information that you voluntarily provide to us and limited information collected automatically when you use our website.
We do not knowingly collect sensitive personal information such as Social Security numbers, government-issued identification numbers, financial account numbers (beyond payment processing), health information, or data from children under the age of 13.
We use the information we collect for the following purposes:
LVL Up Homes sends text messages (SMS) to customers through our business texting system. Text messages are used exclusively for transactional and operational communications related to your service. Message and data rates may apply.
By providing your mobile phone number and requesting service, signing a service agreement, or completing our online quote form with your phone number included, you consent to receive text messages from LVL Up Homes related to your service. Your consent to receive text messages is not a condition of purchasing our services.
You may opt out of text messages from LVL Up Homes at any time by:
Opt-out requests sent by text (STOP, CANCEL, UNSUBSCRIBE, END, or QUIT) are processed immediately and automatically. Opt-out requests sent by email will be honored within 10 business days. After opting out of SMS, you will continue to receive service communications by email unless you request removal from email communications as well.
Reply HELP to any text message for assistance, or contact us directly at hello@lvluphomesllc.com.
Message frequency varies based on your subscription plan and service schedule. Customers on monthly service plans typically receive 4–6 messages per month. Customers on less frequent plans will receive fewer messages, generally tied to service events.
We do not sell, rent, or trade your personal information. We share your information only in the following limited circumstances:
We work with trusted third-party service providers who assist in operating our business. These providers access your information only to perform services on our behalf and are contractually required to protect it:
If you subscribe through an HOA partnership program, we may share aggregate (non-personally identifiable) service participation data with your HOA or community management company for the purpose of program administration. We will not share your individual name, contact information, or payment details with your HOA without your consent.
We may disclose your information when required by law, court order, or governmental authority, or when we believe disclosure is necessary to protect the rights, property, or safety of LVL Up Homes, our customers, or others.
In the event of a merger, acquisition, or sale of all or a portion of our business assets, your personal information may be transferred as part of that transaction. We will notify you by email or prominent notice on our website before your information becomes subject to a materially different privacy policy.
We retain your personal information for as long as you are an active subscriber or as long as reasonably necessary to fulfill the purposes described in this policy, including for legal, accounting, and business record-keeping requirements.
We take the security of your personal information seriously and implement reasonable administrative, technical, and physical safeguards designed to protect it from unauthorized access, use, or disclosure.
Depending on your location and applicable law, you may have the following rights regarding your personal information:
To exercise any of these rights, contact us at hello@lvluphomesllc.com. We will respond to verifiable requests within 30 days. We may need to verify your identity before fulfilling certain requests.
We will not discriminate against you for exercising any rights under this policy — your service will not be denied, degraded, or priced differently based on a privacy request.
Our website may use cookies and similar tracking technologies to improve your browsing experience and understand how visitors interact with our site. Cookies are small text files stored on your device.
You can control cookies through your browser settings. Disabling cookies may affect certain functionality of our website. We do not use cookies to serve third-party advertising.
Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child under 13, please contact us at hello@lvluphomesllc.com and we will promptly delete it.
Our website may contain links to third-party websites or services. This Privacy Policy applies only to LVL Up Homes and does not govern the privacy practices of any third party. We encourage you to review the privacy policies of any third-party sites you visit.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:
Your continued use of our services after the effective date of any update constitutes your acceptance of the revised policy. If you do not agree to the updated terms, please discontinue use of our services and contact us to cancel your subscription.
This Privacy Policy is governed by the laws of the State of North Carolina, without regard to its conflict of law provisions. Any disputes arising under this policy shall be resolved in accordance with applicable NC law.
If you have questions, concerns, or requests related to this Privacy Policy or the handling of your personal information, please contact us:
By booking service with LVL Up Homes, LLC (4030 Wake Forest Road, Ste 349, Raleigh, NC 27609), you agree to the following.
We clean and sanitize residential and commercial trash and recycling bins using a high-temperature (200°F+) hot-water system with EPA-compliant wastewater recovery. Our goal is a sanitized, deodorized bin returned to your curb.
We are not responsible for pre-existing damage, wear, or structural issues (cracked bodies, broken lids or wheels, fading, warping). If we notice a bin is structurally unsafe to service, we’ll let you know so you can request a replacement from your hauler.
LVL Up Homes, LLC is fully insured. Our liability for any claim related to our service is limited to the amount you paid for the service in question. We are not liable for indirect or incidental damages.
LVL Up Homes, LLC sends transactional and operational text messages (SMS) related to your service — appointment and service-day reminders, arrival and completion notifications, schedule changes, billing reminders and receipts, and replies to questions you send us. By providing your phone number, you agree to receive text messages from LVL Up Homes, LLC. Message and data rates may apply. Message frequency varies by plan and service schedule (typically 4–6 messages per month on monthly plans).
Reply STOP to any message to unsubscribe at any time — opt-outs are processed immediately and automatically. Reply HELP for assistance, call (919) 323-2208, or email hello@lvluphomesllc.com. Consent to receive texts is not a condition of purchase. See our Privacy Policy (above) for how we handle your information; your phone number and SMS consent are never shared with or sold to third parties for marketing. Full messaging terms: lvluphomesllc.com/terms.html.
Email hello@lvluphomesllc.com, call (919) 323-2208, or write to LVL Up Homes, LLC, 4030 Wake Forest Road, Ste 349, Raleigh, NC 27609 and we’ll help.